Why should I stay with Boutique Stays?
Boutique Stays. We offer contemporary urban accommodation with a genuine passion and attention to detail. Our flexible approach even extends to pet friendly options. Simple all-inclusive pricing and excellent value for money make it easy to relax in comfort with Boutique Stays.

How are your homes different to a hotel room or serviced apartment?
Boutique Stays offers homes that are larger and more comfortable than hotel rooms and serviced apartments, with separate bedrooms, fully equipped kitchens and laundries, courtyards, outdoor areas or balconies. Our urban homes are mostly located on quiet, residential streets so guests can feel part of a community in the best Melbourne suburbs. All our homes are close to public transport, shopping, cafes and restaurants.

Where are your homes located?
Click on the Map View tab to see all our locations. Then click on each house symbol to view all the properties in that location.

What star rating are your properties?
All properties must follow an extensive checklist upon joining us to meet our strict standards for quality and décor and we will only accept properties that would receive a 4 star rating. We pay great attention to detail to ensure guest comfort and properties are regularly inspected to ensure they maintain this high standard. We rate our properties at between 4 and 4.5 stars.

What is included in your homes?
A Boutique Stays property is really a home away from home. They are fully furnished with stylish décor and modern appliances including digital TVs, CD/DVD players, fully equipped kitchens and laundry facilities.

Do the homes have separate bedrooms, living and outdoor areas?
Yes, all our homes offer separate bedrooms, bathrooms, living/dining and kitchen area and most have a courtyard, balcony or backyard.

Can I bring my pet?
Yes, your pets are welcome at our pet friendly homes. We know that usually means you are bringing your beloved dog with you, but if you have a different pet, please enquire as we may be able to accommodate you. Pets are charged at an additional fee of $10 per night and must adhere to our House Rules. 

We have a variety of pet friendly homes to suit a variety of dogs including apartments with balconies to suit small housetrained pooches and family homes with yards to suit bigger outdoor canines.

Are pets allowed inside?
Pets are only allowed at our pet friendly homes and yes, they are allowed inside. They are not allowed on furniture or beds and you must clean up after them before you leave.

We have very strict rules for pet guests so please make sure you have read our House Rules before you make a booking.

Is car parking included and is there a cost?
Please check the property descriptions to confirm if off street parking is available. Where available, car parking is included in our tariffs and we do not charge extra. Car parking can range from secure undercover parking to on-street parking depending on the home. The type of parking is outlined in the home description here on our website. We will provide you with the fob or swipe for remotely accessed car parks and the parking permit, if required, for on street parking. These items must be left at the home before you depart otherwise we will need to charge you for the replacement.

What is included in my Welcome Pack?
A welcome pack of household consumables, tea, coffee, fresh milk and luxurious toiletries is supplied for each home, which should be enough for 1-2 nights, giving guests the time to go out and purchase their own supplies. When exhausted, replacement during the stay is the guest’s responsibility and can be easily found at the nearest supermarket.

Do you offer internet access?
Yes we do. Internet access is included in your rates. Reasonable usage is included and this should be more than sufficient for checking email, web browsing etc. If you download large files, software or movies etc you will exceed the download limit and the internet will slow down considerably. You will also be charged for excessive usage. Please refer to our Terms & Conditions for full information.

Do your homes have Foxtel?
Some of our homes do have Foxtel and this will be listed in the description. All homes include Digital TV which currently offers a wide variety of programs. Our homes also have a DVD/CD player. In addition, all homes have a selection of DVDs and CDs for you to enjoy during your stay.

Do the homes have phones?
Yes, all our homes have phones and local phone calls, up to 6 per day, are included in your rates. So you can advise friends and family what number to call you on, the phone number of the home is located in the guest information folder.

How do I find out which properties are available for the dates I would like to stay?
Enter your dates and number of guests into the search bar at the top of the screen and hit search. If you would like the results to be returned in a map view click the ‘Map View’ tab.

What’s the minimum amount of nights I can stay?
We generally have a 5 night minimum for bookings made 1 month or more in advance and longer minimum stays over peak periods. However we will accept stays of 3 or 4 nights at our discretion within the month or if they join directly to another booking leaving no gaps in our calendar. So just contact us with your dates and we can confirm minimum stays for you.

What are your rates?
Select the dates you would like to book and the rate will be displayed.

What if the dates I want cannot be accommodated at my preferred property?
If your preferred home is not available for all of your dates, and you are agreeable, we can often accommodate you by dividing your stay between two homes. Just enquire with our Reservations Team who can work with you to provide the best solution for your stay.

What is your child policy?
We love families and will happily accept bookings for children at our homes. There are one or two homes in our care that we don’t feel are suitable for children and we have outlined this in the description. For the rest of our homes if there are features of the property that are not child friendly, such as balcony doors that lock with only a latch or floating staircases then we will highlight this in the property description to make it easier for you to choose.
If your child requires a bed, they will be charged as an adult guest. There is no charge for infants sleeping in a cot and we provide a port-a-cot free of charge at every home. If you need a second port-a-cot we can hire one for you for an additional fee. There may be some homes that are too small to accommodate a second cot, but we will let you know upon booking.

Are there any additional costs?
Our nightly rate includes all costs including reasonable electricity, gas, water usage, parking where applicable, local phone calls and internet connection, weekly servicing (for stays longer than 7nights) and departure clean.

What are your terms and conditions?
Click here to see our terms and conditions.

What is your cancellation policy?
If you cancel or reschedule your booking less than 6 weeks prior to the scheduled commencement of your stay, your deposit is not refundable if, after making all reasonable efforts to do so, we are unable to obtain an alternative booking of equal value. A minimum $100 cancellation fee will apply to all cancellations or rescheduled bookings. If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation. Once full payment is made, no refunds will be given.

How do I check in?
We have two types of check in procedures, depending on the home. The property description will advise you which type of check in is required and the details will be confirmed in your booking confirmation.

Self Check In:
A key lock box is located at the property. You will be given a unique code in your booking confirmation documentation which you will use to retrieve the keys. You can check in anytime after 2pm.

Meet and Greet:
Where we are unable to install a key lock box we must meet you on arrival at the property to hand you the keys. A meet and greet can be scheduled between 2pm – 4.30pm on the day of your arrival.

If you are arriving after 4.30pm, you collect the keys from our office at in Port Melbourne. There is usually someone in the office until about 5.30pm on weekdays and 2pm on weekends to give you the keys. After these hours we'll put the keys in a key lock box at our office and give you a unique code so you can retrieve them.

Because providing a meet and greet is a service we have included in cost of your stay, if you are arriving after hours or if you decide you would prefer to collect the keys from our office we will provide you with a $40 discount on your booking.

Can I leave my luggage at the home before check in and after check out?
As we do not have a physical reception on site, we are not able to store luggage for you at the home prior to your check in time or after you check out. If you arrive early and we have been unable to provide you with an early check in there are luggage storage lockers at Southern Cross Station in downtown Melbourne.  If you have a late flight out, it may be worth considering booking an extra night so you have full use of the home until your departure.

Are there instructions on how to operate appliances?
Yes, there are operating manuals for all appliances in the guest information folder located at the home.

Is smoking permitted?
All our homes are non smoking inside and in all common areas of buildings. We reserve the right to terminate a guest's stay without refund if we become aware of guests or friend's of guests smoking indoors. An additional cleaning/deodorising fee will apply if you have been found to be smoking in the home.

How can I pay for my booking?
Online bookings must be paid by credit card and we accept Visa, MasterCard or AMEX. Please note there is a 3.3% surcharge if you choose to use AMEX.
For email or telephone bookings, we also offer EFT, details are:
Bank: Commonwealth
Account Name: Boutique Stays
BSB (Branch) No: 063 145
Account No: 1022 2721
Swift Code: CTBAAU2S (required for transfers made outside Australia)

If using EFT, we ask you to email details of your bank transfer including date, amount and reference. We will confirm your booking on receipt of your funds in our account. An EFT from outside Australia generally takes between 3 to 10 working days. Please ensure any relevant bank fees are covered at your end. Your booking cannot be confirmed until payment is received into our account. If this method of payment is used please ensure that all the above information including the Swift Code is given to your bank.

Is paying online to make a booking with my credit card secure?
We take every precaution to protect your personal information, especially sensitive information such as your credit card number. We protect your personal and credit card details with the latest SSL (Secure Socket Layer) encryption technology. SSL encrypts information to prevent it being read during transmission over the Internet. We also adhere to strict privacy practices to ensure all sensitive information provided is restricted in accordance with our Privacy statement.

Help
Can I talk to someone in person about my accommodation booking?
Yes, you can call our friendly staff at Boutique Stays on either of the phone numbers above if you have an enquiry or wish to make a booking over the phone.