1. Purpose of Policy
2. Personal Information
The type of personal information that we collect and hold depends on the type of dealings that you have with us. To process a contact request, booking or enquiry from you, we may need to know all or some of the following: your first and last name, address, telephone number, email address, your current location, and, in the case of a booking or member listing - a method of payment.
We may also gather information from cookies or web beacons. We collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the website.
If you ask us to connect with other websites we may get information that way too, for example Facebook.
We also collect information from third parties, such as credit information which we use to prevent and detect fraud, information from your mobile provider if you are accessing the website over a mobile device or information from a third party such as a social media or travel opinions site where you have asked us to share your data with them.
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable.
We gather and share information concerning the usage of the website by you with one or more third-party tracking companies for reporting statistics.
Web beacons may be used to track the traffic patterns of users from one page to another to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the website and to help determine how you found the website.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may contact you with information about our products and the services on the website. You can opt out of receiving these communications at any time, by contacting us.
We may disclose your personal data, where we are permitted to do so by applicable law, to ensure we are legally-compliant with a request by a law enforcement or governmental authority, or about actual or proposed litigation, or to enforce our policies, protect our property, people and other rights or interests.
We may also disclose personal data to a third party you have asked us to share data with, such as Facebook or other social media outlets or to other contracted service providers including but not limited to marketing and communication and research agencies, external business advisor and information technology providers.
If you post comments or communicate publicly with other users via our website, any information about yourself that you include in this communication may be stored on the website and accessed by other users.
We strive to ensure the security, privacy and integrity of personal information submitted to our websites. We undertake all reasonable steps to protect the personal information transmitted to us. However, we are unable to be held responsible for any unauthorized access to your personal data, as unfortunately no data transmission over the Internet can be guaranteed to be totally secure.
5. Access to Information
You have a right to request access to, or correction of your personal information held by us at any time. If you wish to access, correct or update any personal information we may hold about you, please contact us using the contact information on our site (email and/or phone). We may refuse access where the Act allows us to do so.
Links to other websites
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website.