Alloggio Management Pty Ltd ACN 618 814 556 trading as “Boutique Stays”

Guests are agreeing to these terms and conditions when a booking is confirmed, and payment is made. Any breach of the below short-term letting terms and conditions, as agreed by both parties, permits the owner, and/or Boutique Stays to refuse entry, amend the rent or immediately terminate the letting.

COVID-19 Related Terms and Conditions

If you are unable to travel on your arrival day due to government mandated travel restrictions, Boutique Stays will issue a credit for the amount paid (excluding commissions and service fees from Online Travel Agents, such as Airbnb, Expedia, HomeAway, Stayz or Booking.com). This credit can be used at any property within their portfolio within 12 months from the removal of the travel restrictions by the relevant government. Otherwise, standard cancellation and date change policies apply.

Licence not a Tenancy

The booking with Boutique Stays is not a residential tenancy agreement under residential tenancy legislations. Failure to comply with any of the guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction. The guest is granted a licence to occupy the accommodation for the agreed booking period. Refunds will not be paid on terminated occupancies.

Number of Persons, Noise, Parties and Functions

Properties are for guests only. No outside guests are permitted on the premises without pre-arrangement in writing from Boutique Stays Management. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees.

Excessive noise, parties, and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holidaymakers. If an unauthorised function is held at the property, the security deposit processed for the booking will be retained, and additional fees to cover the standard function fee may apply.

:: Noise Complaints

If a complaint of excessive noise or anti-social behavior is received, security will be dispatched to investigate and may result in a $200 call-out charge. A report will be received by the Boutique Stays office with information as to whether a fee has been charged. This fee will be taken from the guest’s security deposit, or charged at the time to the credit card on file, and is non-negotiable. 

At the time the report is received, Boutique Stays will also determine the severity of the incident and the impact on the property, the community, and the surrounding guests and residents. If the incident and impact are deemed to be severe, all guests at the premises may be evicted from the premises by security without a refund of rent or security deposit. This determination is at the sole discretion of management and is non-negotiable.

Christmas and New Year Bookings

If a booking covers both Christmas Day and New Year’s Eve, the booking must be at least 12 days in length unless prior approval obtained from Boutique Stays. Other booking date restrictions may apply as advised by Boutique Stays Management. New Year’s bookings that commence on 26th December or early January bookings that commence on 1st or 2nd of January must have pre-approval from Boutique Stays Management and will only be approved if suitable in relation to other existing bookings over those peak periods.

Inappropriate Bookings

As a duty of care to properties, owners, the community, and other visitors, Boutique Stays Management reserves the right to refuse any bookings that are determined to be inappropriate.

Check-in and Check-out

Check-in is available from 2 pm on the day of arrival. Check-out is 10 am on the day of departure. There may be variations to these times, if so, guests will be advised accordingly.

Boutique Stays will try to accommodate requests for early check-in/late check-out; however, they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply. Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available. Early requests do not guarantee early access/late checkout unless a full day’s rate is paid.

Guests are required to contact the Boutique Stay office 1-2 working days prior to the date of early check-in/late check-out to make final arrangements which will be recorded in the booking details. If guests are late to depart without prior approval in writing, and/or if cleaning teams are unable to access all or part of the property, any charges from cleaning teams for wait times will be passed onto the guests.

Keys

Where we are able to install a key safe or safely leave the keys, they will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email after final payment has been made (and a credit card is on file for security deposit). Guests are requested to take the access information with them to access the property.

If there is a key-safe at the property, please use it to secure one set of keys at all times when you leave the property, including when you check out. If a tradesman needs to attend to any requested or agreed maintenance during your stay, this will ensure they can access the property.

Where we are unable to install a key safe, safely leave the keys, or where we feel a meet and greet service is most suitable, we will organize to meet guests at the property on arrival. Details of timing and this service will be organized directly with guests leading up to the day of arrival. 

On departure, all keys are to be returned to the place where they were collected from on arrival; unless instructed otherwise in the guest information folder at the property.

If guests lose keys / remote controls or lock keys inside the property and require access, a security call fee will apply. If replacement keys or remote controls need to be cut or purchased, key barrels need to be replaced, or in secure complexes re-keying is required costs will be calculated based accordingly and charged to the guest.

Where Boutique Stays act as a booking agent only (the property is owner-managed), Boutique Stays will also provide contact details for the owner/property manager when final payment is made. Boutique Stays will assist with the booking; however, while at the property, the owner/manager will be the contact to assist with any questions/issues that arise during the stay.

Linen

Linen and towels are provided unless otherwise notified. Beach towels are not provided (unless stated otherwise in the property description).

Deposit, Security Deposit, and Booking Fee


:: Deposit

A non-refundable deposit of 50% of total rent (including booking fee, cleaning, linen, and credit card fees) is required at the time of booking. This can be paid via Visa, Mastercard, or direct deposit.

Use of credit cards (Visa or Mastercard) may incur a 1.9% charge. Where applicable, they are incorporated into rates displayed on our websites at www.aperfectstay.com.au and www.boutiquestays.com.au. We do not accept AMEX, Diners Card, or any other credit cards. Guests must only provide credit card details for which they are authorized to use and which is in their name. The credit card fee is not refundable if the booking is canceled.

Final payment is due 30 days prior to arrival unless other payment terms have been agreed to. If the booking is made within 30 days of arrival, full payment will be required at the time of booking.

If payment is not received by the due date for either a deposit payment plan or the final balance, Boutique Stays will consider the booking canceled and reserves the right to relist the dates for sale. The guest will be notified, and the booking will fall under the cancellation policy where the booking may result in a partial or total loss of the value booked.

We will require government-issued proof of identity of the primary guest (driver's license or passport), a 'selfie' of the guest with that same ID, and a photo the credit card [with the first 12 numbers covered up] in the guest's name.

For corporate bookings or bookings greater than 3 months, please contact us directly to discuss flexible payment and cancellation terms.

:: Security Deposit

Depending on which property has been booked, a security deposit of between $400 - $600 may be charged to the credit card on file, at anytime from 3 days prior to arrival, or during the stay. If charged, the security deposit will be refunded to the same credit card within 7 days of departure, if there are no issues during the stay. 

Security deposit deductions are rare, however, when they occur, Boutique Stays will advise the guest of details of any charges. Considerable administration is required, and a $50 fee will apply.

:: Booking Fee and Traveller Service Fees

 A $35 non-refundable booking fee is applied to all bookings and integrated into the displayed rate online or rate quoted through the reservations team. 

All bookings are inclusive of Traveller Service Fees that may include: booking fee, code of conduct administration fee, distribution and pricing optimisation fees, initial starter packs, linen and vendor administration fees, internal technology assisted and 3rd party technology fees, online travel agent commissions, distribution and channel manager fees, incidental damage fee etc. these fees can change without notice. Each fee can be a set fee incorporated within the reservations or can be a percentage calculation of the reservation or a blending of these two options

:: Cancellations and Date Changes

If a guest requests to cancel or change the dates of a booking, Boutique Stays will reopen the dates for sale across all available booking channels and will endeavour to rebook the dates. All cancellations will incur a $100 cancellation fee and the non-refundable booking fee. Cancellations may result in a partial or total loss of the value booked. Any applicable credit card fees paid will not be refunded if the booking is canceled.

The following scenarios apply: 

- If Boutique Stays can rebook the same dates for the same rate, the amount paid will be refunded less the booking fee and a $100 cancellation fee.

- If Boutique Stays needs to discount* the property to secure a booking for the original dates, or if only partial dates are rebooked where the replacement value of the new booking is lower, the amount paid by the original guest will be refunded less the difference between the rates, the booking fee, and a $100 cancellation fee.

- If a replacement booking is not secured, the guest will forfeit any funds paid.

We strongly recommend that guests take out travel insurance to cover in the event of an unforeseeable cancellation.

 *Any discount applied to secure a booking will be based on industry and business knowledge, will be subject to further change at any time, and will not be pre-approved or reviewed with the original guest”.

:: Changes Made by Boutique Stays

All bookings are made in good faith of ongoing short term letting by owners however may be subject to change. Boutique Stays cannot accept responsibility for actions taken by the owner(s) of the property which are outside their control. Reasonable actions will be made by Boutique Stays to offer alternative accommodation should this occur. If there is no alternative accommodation available, a refund will be given for any paid nights that are no longer available. Boutique Stays will not be liable to refund any fees guests may have paid to any third party in connection with their stay, including but not limited to fees for travel, insurance, or activities.

In the event that the property booked is listed for sale, the guest agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours.

Property tariffs may change online at any time without notice.

:: Excess Cleaning, Damages, and Charges

:: Excess Cleaning

Boutique Stays requests guests to leave the property as it was found to avoid extra cleaning charges. This includes washing dishes, placement of rubbish in the bins provided, and cleaning of the BBQ. The cleaners will strip the beds and will clean the floors so this is not required by the guests; however, cleaning charges may apply if the walls, floors, windows, and/or linen are excessively dirty.

:: Damages 

In the event of breakages, damages, and lost items, Boutique Stays requests that guests contact the relevant office to report the incident as soon as possible. Damages may be deducted from the security deposit (or credit card supplied if the charges are higher than the security deposit).

:: Movement of Items Within/Between Properties

Boutique Stays has a strict policy on moving items or furniture (indoor and/or outdoor) within a property, or in the case of bookings across multiple properties, from house to house. Movements may cause unnecessary damage to items and/or the property and can cause excess cleaning time due to increased housekeeping inventory checks replacement of items. Any damages/excess cleaning caused by movement of items or furniture will be deducted from the security deposit .

:: Internet

Some properties provide wireless internet for guests for the purpose of email, perusing social media, and web browsing. If guests require excess usage, please contact the relevant territory office to discuss the purchase of a data pack.

Please note that WiFi speed and connectivity can vary, especially during peak periods where the network experiences very heavy demand. If guests need to work during their stay where reliable and high-speed internet is essential, we recommend they bring a personal dongle after checking coverage with their provider prior to travel.

:: Property Presentation

 The description of the premises is given in good faith. From time to time, changes occur at properties, sometimes by owners and outside of Boutique Stays' control or knowledge; therefore, no responsibility for irregularities will be accepted.

:: Wildlife 

Some properties managed by Boutique Stays are located in rural areas and/or have surrounding landscaping, gardens, or parks. Prevalence of wildlife can be found around these premises, especially after severe weather events such as storms, flooding, or intense heat. While every attempt is made to control and manage the wildlife, including a pre-arrival inspection at the property to check for activity, from time to time, some animals and/or insects can enter the property. Our team at Boutique Stays will act as quickly as possible to manage any situations at the property with the guests where they are in danger. If seeing or experiencing wildlife is a safety concern for guests due to intense personal fears or allergies, we recommend checking with the Reservations team before booking.

:: Unplanned Utility Outages 

During periods of extreme weather events, power supply to properties can be interrupted due to unplanned outages. These power outages will also affect WiFi connectivity.

These outages are out of the control of Boutique Stays, and no responsibility will be taken. We will, however, assist all guests during these periods to keep them up to date with the situation and instructions from the authorities, and to help to ensure their safety.

:: Neighbourhood Construction

Many of the properties managed by Boutique Stays are in suburban locations where, from time to time, there may be building/construction on neighbouring houses within the nearby vicinity of the property booked. Boutique Stays take no responsibility for any issues relating to noise on neighbouring properties.

:: No Smoking

For the comfort of all our guests, all our properties are non-smoking. In some apartments, there is no smoking anywhere within the complex, including balconies (specific details are contained in property compendiums). Any damages or excess cleaning caused by smoking on or inside any property will be deducted from the security deposit.

:: Rubbish Collection and Excess Rubbish

Boutique Stays requests guests put all rubbish in the appropriate bins provided outside no later than the night before collection (rubbish collection day is indicated in the property compendium). Please ensure the rubbish is put out at a reasonable hour so as not to cause noise and disrupt the neighborhood (e.g., with recycling bottles). The bin lids must be able to be closed for them to be collected.

If the bins are not put out or if there is excess rubbish upon check-out, a private contractor will be organized to empty the bins, and charges will be deducted from the security deposit.

:: Parking

Each property listing outlines the number of off-street car parks available and the number of cars permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. Boutique Stays cannot be held responsible or liable for any fines or penalties incurred by guests or visitors from parking on the street (where local parking restrictions/metered parking applies).

Parking campervans, caravans, and trailers (with or without boats) on a residential street on or adjacent to one of our properties is not permitted under any circumstances. Friends of guests are not permitted to park caravans on or adjacent to any of our properties and use the property facilities. Guests will be required to remove any campervans, caravans, or trailers. If a guest fails to comply, the item may be towed at the guest's expense, and charges will be deducted from the security deposit. The violation of terms and conditions may also result in guest eviction and loss of rent and security deposit.

:: Personal and Lost Property

No responsibility will be taken by A Perfect Stay or Boutique Stays for guests' personal property. If items are left at a property, Boutique Stays will contact the cleaners to determine whether the items were located. If located, guests are required to send a postage-paid, return addressed envelope to the office for the items to be returned. Return costs and tracking of items are the responsibility of the guest.

ANIMALS & PETS

Pets are only permitted at pet-friendly properties if pre-arranged with, and approved by Boutique Stays in writing and is provided on a case-by-case basis. Please note that pet-stay charges do apply – your reservations consultant can advise you at the time of booking. When a booking is confirmed, all terms and conditions are considered agreed to by all parties staying at the property on the booking confirmation, including pet-friendly terms and conditions. This includes excess cleaning charges or necessary deductions from your security deposit for damages caused due to any pet(s) agreed to on the booking.

Guests must ensure their dog: 

- Is groomed to avoid excessive moulting

- Is cleaned prior to entering the house to avoid marks to the property

- Has had up-to-date worming, flea treatments, and vaccinations

- Has had nails trimmed to avoid scratches to the floors and furnishings

- Does not jump up on beds, furniture, or rugs (indoors or outdoors)

- Is not left unattended as excessive barking may result in complaints from neighbors. If noise complaints are received and the pet cannot be quieted, guests will be required to remove the dog from the property at their own expense. 

Additional cleaning charges may apply should pet hair, urine, fleas, or any evidence (including smell) of the pet be left behind when guests leave. It is advised for pets to wear tick/flea collars to avoid bringing or picking up ticks/fleas to/from the area. 

Boutique Stays accepts no responsibility for the death of, loss of, injury, or sickness to pets during the accommodation period - full and sole responsibility for the pet and its actions lie with the pet owner, and upon acceptance of terms and conditions, the guest agrees that no legal action (including payment of veterinary accounts) will be taken against the property owner, and that no discussion will be entered into. Please be aware that some properties have not been designed to be pet-friendly.


DISCLAIMER

Boutique Stays enters into this agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services.

Boutique Stays is an accommodation booking service and is not a real estate broker, agent, or rental company. While all measures are taken to avoid any property being misrepresented by the property owner, Boutique Stays is in no way liable for any advertising misrepresentations, as property owners are solely responsible for the accuracy of their listings and information.

Neither Boutique Stays nor the owner of the property can be held responsible for failure or interruption to power or services to the property for reasons beyond our control.

Boutique Stays reserve the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property.

Boutique Stays advise that the property furnishings may be slightly different from those shown in the property photos. However, if they differ, the furnishings will be of the same standard as that shown in the pictures, or higher.

Guests' actions, conduct, and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone: unsafe, irresponsible, or illegal actions/behavior, etc. on or off the premises, during a stay, or at any other time.

A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss, injury, or death(s) sustained from whatever cause(s) while on or off the premises.

Boutique Stays reserve the right to remove guests from the property if complaints are received about excessive noise, anti-social behaviour, or breaches of any of our terms and conditions.

By paying your deposit, you are agreeing to these terms and conditions.

**Please note that these terms and conditions are subject to change without notice. Guests are advised to check for any updates before making a booking.**

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Please be aware that this is a lengthy and comprehensive set of terms and conditions. If you are planning to book a property through Boutique Stays, it's essential to carefully read and understand these terms and conditions before making a reservation.