Why Us

Our Welcome Pack

Why us?

Here are over 30 reasons we could think of that makes us different.

  1. Personalised service
  2. Genuine/Honest/Trustworthy
  3. All-inclusive pricing, no hidden charges
  4. Consistent, not hit & miss like Airbnb
  5. Professional processes and backup
  6. 6 monthly Spring cleans
  7. Audits
  8. Proactive maintenance program
  9. Conditional reports
  10. Pet friendly
  11. After hours on call
  12. Property experts
  13. Clear instructions for all appliances, (we provide an extremely thorough Guest Information folder for each property)
  14. Comfortable beds
  15. Lovely towels and linen
  16. High chair
  17. Free Welcome pack - Good supplies of basics, tea, coffee toilet paper, dishwashing tablets, garbage bags
  18. Free Unlimited WIFI
  19. Free Portacot
  20. Free Pay TV in most properties
  21. Free parking
  22. No booking fees on our website (note, we may start charging cc fees soon)
  23. Free Weekly Cleans for stays of 11 nights or longer
  24.  Free departure cleans
  25. Pre Arrival check done at property prior to guests checking in - Music on / Welcome light
  26. Private – available all year round.  You won’t find owners clothes in the wardrobe – our properties are just for you
  27. Ambience and styled (with guests in mind) 
  28. The attention to detail and thoughtfulness is what makes us unique - its all the small things we think about collectively contribute to making your stay great
  29. Comfortable beds, Kitchen fully equipped, Linen / towels / extra blankets, BBQ including tongs, gas bottles, cleaner, Bedside lamps, Broom / Vacuum, heating , cooling, fans, plenty of sets (if you have 6 people you all want to be able to sit down to dinner together or watch tv not be squashed onto a 3 seater couch)
  30. Genuine / tailoring / Interested in your story (we know how hard it is to book the right property)
  31. Here to help make your decision simple  and easy  (If you want to leave it to us to come up with properties that will fit we can)
  32. A team who live and breathe Melbourne, know it inside-out
  33. Knowledgeable about  Melbourne and surrounds + properties
  34. Help with questions or any issues – After hours service - Always available but not intrusive
  35. What I see is what I got and I wasn’t going to get nasty surprises (reviews)
  36. Professional standards give you peace of mind